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If any item is deemed faulty or incorrect, you must inform us within 7 days of receiving your order. We cannot offer any refund or exchanges after this time.
All items must be returned in their original condition, unopened and unused.
The shipping costs associated with the return of any unwanted items will be the responsibility of the customer.
Returns will be considered on a case by case basis using the manager’s discretion. Please contact us before returning any items to us.
We will not accept refunds or exchanges for change of mind.
Once your order has been dispatched, the order has been finalised and no cancellation will be possible.
Brayfield Park will not be held responsible for any damage or delay caused during the transit period.
We endevour to dispatch orders within 24 hours of receiving payment (weekends excluded).
All orders are shipped using Australia Post, and include a tracking number for you to track your parcel. You will receive a tracking number via email once your order has been confirmed.
Please allow 2-5 working days for your order to arrive.
If you require Express Post, please contact us via email, but be aware that there may be additional charges.
Privacy and Security
AtBrayfield Park we respect your privacy and are committed to keeping your personal details safe and confidential, and they will not be disclosed, exchanged or sold to any third parties unless otherwise required by law.
Brayfield Park uses Commonwealth Banks Credit Card Payment Gateway to provide a secure environment for the authorisation of credit card transactions over the internet.